According to Fortune Business Insights, in 2022, the global market for UI-UX services was valued at USD 2.59 billion but is expected to grow significantly by 2030 to USD 32.95 billion. 

This growth is led by design studios such as Pineapple, which create visual identities and creative solutions for clients worldwide. However, maintaining smooth operations and scaling up growth becomes more challenging for studios that work with international clients. 

In this case study, Pineapple Design has shared how we helped them streamline their payment processes and reduce costs. 

Company Background  

Pineapple Design is a UI/UX design studio based in Mumbai with multiple global clients. The company has partnered with leading brands across various industries, including fintech.

They have built designs with robust information architectures and impactful interfaces. Moreover, they are committed to providing clients with a cutting-edge, user-centric design framework that evolves with their business needs and market trends.  

Check their video testimonial here:  

(video link) 

Challenges faced by Pineapple Design 

Pineapple Design previously relied entirely on banks for their cross-border payments. But this approach came with several challenges that impacted their efficiency: 

• Lengthy documentation process: The banking process involved extensive paperwork that consumed valuable time and effort of the administrative team.  
• Opaque fee structure: Hidden charges made it difficult for the team to understand and manage transaction costs effectively, which affected the financial cash flow. 
• Limited support: Resolving issues with the bank’s customer service was frustrating and time-consuming, with delays in resolution of payment-related concerns. 

How did BRISKPE help them transform their international transaction?  

Once Pineapple Design switched to BRISKPE, it transformed their way of handling international transactions. Here’s how we made a difference: 

• Hassle-free transactions: With us, Pineapple Design did not have to deal with tedious paperwork. A simple 5-minute KYC process replaced the lengthy documentation, and the process of receiving payments from abroad became straightforward and hassle-free. 
• Transparent pricing: Our pricing structure is transparent, as we charge less than 1% (including GST). This allowed Pineapple Design to track exactly where their money went and manage costs efficiently. 
• User-friendly platform: We have created an easy-to-use app, available on Android and iOS, that offers a seamless experience. All transaction details can be easily accessed on the application. 
• Dedicated customer support: We provide 24*7 customer support that proved to be very helpful for Pineapple Design. They could easily contact their relationship manager for any payment-related concerns and find quick solutions. 

Implementation and Result 

After implementing BRISKPE, Pineapple Design experienced several positive changes in their daily operations. 

• Monitoring expenses: The clear fee structure (less than 1%, including GST) allowed the company to monitor their expenses effectively. 
• Better user experience: BRISKPE’s user-friendly app and streamlined steps for international payments simplified their operations and saved both time and effort. 
• Reliable support: 24-hour customer assistance ensured any payment-related queries were addressed promptly, which improved trust and efficiency. 

Conclusion 

In conclusion, Pineapple Design’s transition to BRISKPE significantly improved their international payment processes. By switching to BRISKPE, they streamlined transactions, enjoyed a user-friendly platform, and got better customer support.  

This shift not only enhanced their cash flow and customer experience but also helped in better financial planning. With BRISKPE’s user-friendly platform, Pineapple Design can now simplify their operations and focus on expanding their business while driving innovation and growth.